Privacy Policy

Last Updated: [June 29, 2025]

his Privacy Policy explains how Well Rested Coaching ("we," "us," or "our") collects, uses, shares, and protects your personal data when you visit our website, wellrestedcoaching.com (the "Site"), and use our sleep coaching services and associated app (collectively, the "Services").

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, particularly given the sensitive nature of some of the information we may collect.

1. Who We Are

Well Rested Coaching; support@wellrestedcoaching.com

For the purposes of the General Data Protection Regulation (GDPR), Well Rested Coaching is the data controller of your personal data.

2. Information We Collect

We collect various types of information from and about users of our Services:

a. Information You Provide Directly to Us: This includes personal data you voluntarily provide when you:

  • Sign up for our services or create an account.

  • Complete intake forms, questionnaires, or surveys.

  • Communicate with us via email, chat, or phone.

  • Participate in coaching sessions (1-on-1 or group).

  • Make a purchase.

  • Subscribe to our newsletter or other communications.

The types of personal data collected may include:

  • Identity Data: Name, date of birth.

  • Contact Data: Email address, phone number, mailing address.

  • Financial Data: Payment card details (processed by third-party payment processors – we do not store full card numbers).

  • Health and Lifestyle Data (Sensitive Personal Data): Information related to your sleep patterns, sleep history, daily routines, lifestyle choices (e.g., diet, exercise, stress levels, caffeine intake), medication use (as relevant to sleep), existing health conditions (as disclosed and relevant to sleep), and responses to sleep assessments. We collect this information only with your explicit consent and solely for the purpose of providing personalized sleep coaching services.

  • Correspondence Data: Records of your communications with us and your coach.

b. Information We Collect Automatically: When you access and use the Site or our app, we may automatically collect certain information about your device, browsing actions, and patterns, including:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

  • Usage Data: Information about how you use our Site and Services, such as pages viewed, services accessed, duration of visits, clickstream data, and dates/times of access.

c. Information from Third Parties: We may receive information about you from third-party services that integrate with our platform or that we use to enhance our services, such as:

  • Payment Processors: [e.g., Stripe, PayPal] provide us with transaction details (but not full payment card numbers).

  • Analytics Providers: [e.g., Google Analytics] provide us with aggregated data about website usage.

  • App Platforms: Information related to app usage and performance.

3. How We Use Your Information

We use your personal data for the following purposes and rely on the following legal bases for processing under GDPR:

  • To Provide and Manage Our Services (Contractual Necessity): To deliver the sleep coaching services you have purchased, including personalized coaching programs, app access, and communication with your coach. This is essential for fulfilling our contractual obligations to you.

  • To Personalize Your Experience (Legitimate Interests & Consent): To tailor our coaching methods, content, and app features to your specific needs and progress. For sensitive health data, this is based on your explicit consent.

  • To Communicate with You (Contractual Necessity & Legitimate Interests): To respond to your inquiries, send you service updates, program information, session reminders, and important notices.

  • For Marketing and Promotional Purposes (Consent & Legitimate Interests): If you opt-in, to send you newsletters, special offers, and information about new services. You can opt-out at any time.

  • To Improve Our Services (Legitimate Interests): To understand how users interact with our Site and Services, identify areas for improvement, develop new features, and enhance our content and coaching methodologies. This may involve anonymizing or aggregating data where possible.

  • For Research and Development (Legitimate Interests & Anonymization): To conduct internal research to improve our sleep coaching approaches and content. Where possible, we use anonymized or aggregated data for this purpose.

  • For Security and Fraud Prevention (Legitimate Interests & Legal Obligation): To maintain the security of our Site and Services, prevent fraudulent activity, and protect our rights and property.

  • To Comply with Legal Obligations (Legal Obligation): To meet our legal, regulatory, or tax obligations, or to respond to lawful requests from public authorities.

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your personal data with:

  • Our Coaches: Your assigned sleep coach(es) will have access to the personal data necessary to provide you with personalized coaching and support. All our coaches are bound by confidentiality agreements.

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:

    • Payment processing ([e.g., Stripe, PayPal])

    • Website hosting and maintenance

    • Email communication services

    • Analytics providers ([e.g., Google Analytics])

    • App development and hosting partners

    • Cloud storage providers

    • AI service providers (where applicable for program refinement, data is processed in an anonymized or pseudonymized manner where possible). These providers are only given access to the personal data necessary to perform their functions and are obligated to protect your data in accordance with this Privacy Policy and applicable data protection laws.

  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation; (ii) protect and defend the rights or property of Sleep Well Coaching; (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public; or (iv) protect against legal liability.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure servers and data encryption (e.g., SSL/TLS).

  • Access controls and user authentication procedures.

  • Regular security assessments.

  • Confidentiality agreements with staff and third-party service providers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.

  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The Right to Erasure (Right to Be Forgotten): You have the right to request that we delete your personal data under certain conditions.

  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where we are relying on a legitimate interest.

  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us at [Your Contact Email Address, e.g., privacy@prosleepcoaching.com]. We will respond to your request within one month.

You also have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or where an alleged infringement of the GDPR occurred.

8. Cookies and Tracking Technologies

We use "cookies" and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use cookies for:

  • Essential functionality: To make our Site and app work correctly.

  • Performance and analytics: To understand how you use our Services and improve them.

  • Personalization: To remember your preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Links

Our Site and Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Services are not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@wellrestedcoaching.com